Privacy & Cookies Notice

Last updated: April 2026

Protecting your data held by RenewalsDesk.

RenewalsDesk Limited (registered company number 08876399; “RenewalsDesk”; “we”; “us”; “our”) is committed to protecting and safeguarding your personal data.
This Privacy & Cookies Notice explains how we collect, use, store and protect personal data when you visit our website, contact us, or use our services.

This Notice is provided in accordance with the UK General Data Protection Regulation (“UK GDPR”), the EU General Data Protection Regulation (“GDPR”), and the Data Protection Act 2018.

Key things to know

• We will never sell your personal data.
• We only use your data where we have a lawful basis to do so.
• You have rights over how your personal data is used.
• You can contact us at any time with privacy or data protection queries.

1. Who we are

RenewalsDesk Limited is the data controller for the personal data described in this Notice.

Registered office: 167-169 Great Portland Street, Fifth Floor, London, W1W 5PF, United Kingdom

Email (general enquiries): care@renewalsdesk.com
Email (data protection): admin@renewalsdesk.com

2. Data Protection Officer

We have appointed a Data Protection Manager to oversee compliance with data protection laws.
If you have any questions about this Notice or our handling of personal data, please contact:

Email: admin@renewalsdesk.com

3. Collecting information

We may collect personal data from the following sources:

• When you request information or contact us
• When you sign up for or use our services
• When you visit our website
• From publicly available sources (such as company registers)

This may include:

• Name, job title and company details
• Business contact details
• Account and login information
• Billing and service-related information
• Communications with us (emails, phone calls, support requests)
• Technical and usage data (such as IP address and browser information)

4. Using your personal information and legal bases

We only use personal data where we have a lawful basis under data protection law.
These include:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Your consent (where required)

We use personal data for the following purposes:

• Providing and administering our services
• Managing customer accounts
• Responding to enquiries and support requests
• Billing and financial administration
• Communicating about our services
• Improving and securing our website and systems

You have the right to object to processing where we rely on legitimate interests.

5. Marketing communications

We may contact you about our services where you are an existing customer, have requested information, or have consented to such communications.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us at care@renewalsdesk.com.

6. How long we keep your data

We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and regulatory requirements.

• Customer account data: retained for the duration of the contract and thereafter as required by law
• Billing and financial records: retained for statutory retention periods
• Support communications: retained for operational and compliance purposes
• Website analytics data: retained for a limited period

When personal data is no longer required, it is securely deleted or anonymised.

7. Sharing your personal data

We do not sell your personal data.

We may share personal data with trusted third parties, including:

• Service providers acting on our behalf (such as hosting, analytics, and payment providers)
• Professional advisers (legal, accounting, compliance)
• Regulators or authorities where legally required
• A buyer or successor in the event of a business sale or restructuring

All third parties are required to protect your data and use it only for specified purposes.

8. International data transfers

Some service providers may process personal data outside the UK or European Economic Area.
Where this occurs, we ensure appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.

9. Protecting your information

We implement appropriate technical and organisational security measures to protect personal data, including encryption, access controls, and internal policies.

We do not store credit or debit card details. Payments are processed securely by third-party payment providers.

10. Your rights

You have the following rights under data protection law:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to object
• The right to data portability
• The right to withdraw consent

To exercise your rights, please contact admin@renewalsdesk.com.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority.

12. Automated decision making

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects.

13. Cookies

We use cookies and similar technologies to make our website work and to understand how it is used.

Cookies may be:

• Strictly necessary cookies – essential for the website to function
• Performance cookies – help us improve our website
• Functionality cookies – remember your preferences

Non-essential cookies are only placed with your consent. You can manage or withdraw your consent through your browser settings or our cookie controls.

Further information about cookies is available at allaboutcookies.org.

14. Changes to this Notice

We may update this Privacy & Cookies Notice from time to time. Any changes will be published on this page with an updated revision date.