Privacy and Cookies

Privacy & Cookies Notice

Protecting your data held by RenewalsDesk.

Last updated: May 2018

 

RenewalsDesk Limited (registered company number 08876399; “RenewalsDesk”; registered office 1A Hillgate Place, London, SW12 9ER, UK) is committed to protecting and safeguarding your personal data. As part of this commitment we are updating our privacy policy to strengthen your privacy rights and to meet the standards of the new General Data Protection Regulation, with effect from 25 May 2018. This notice provides an overview of our privacy policy, gives you information about your rights, our obligations, our processes, and forms part of our website terms and conditions (‘Website Terms’).

 

Key Things to Know

 

You can contact us at any time regarding this Notice or our Privacy Policy. See Section 4 below.

 

We offer you the following rights:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision making and profiling.

 

We will never sell your personal data. Of course.

 

This Notice provides information about how we collect and utilise your data. It also explains some of the security measures we take to protect your Personal Data, and tells you certain things we will do and not do. You should read this Notice in conjunction with the Website Terms. We may amend this Notice from time to time without notice to you, in which case, we will publish the amended version on the Website.

 

1. Collecting Information

We may collect Personal Data about you from a number of sources, including the following:

1.1.        From you when you agree to take a service or product from us, in which case this may include your contact details, company address, and how you will pay for our services.

1.2.        From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.

1.3.        From documents that are available to the public, such as the company and Patent Office registers.

 

2. Using Your Personal Information

2.1.        Personal Data about our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

2.1.1.           To help us to identify you when you contact us.

2.1.2.           To help us to identify which services we can provide you, either directly, or through agents and selected partners from time to time.

2.1.3.           To help us to administer any accounts, services we have provided before, do provide now or may provide in the future.

2.1.4.           To allow us to contact you about services offered by us, either directly, or through agents and selected partners, unless you have previously asked us not to do so.

2.1.5.           We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

2.2.        We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy.

2.3.        We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

2.3.1.           If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case Personal Data held by us, about our customers, will be one of the transferred assets.

2.3.2.           If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.3.3.           We employ companies and individuals to perform functions on our behalf and we may disclose your Personal Data to these parties for the purposes set out in clause 2.1.

2.4.        Where you give us Personal Data on behalf of someone else, you are responsible for ensuring that they are aware of the information set out in this Privacy Notice and that they have not objected to such use of their Personal Data.

 

3. Protecting Information

We have strict security measures to protect Personal Data.

3.1.        We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

3.2.        We do not receive or hold bank account or credit card details when receiving payment. These details are entered by you into the third party payment gateway and are held securely by their company in accordance with their privacy policy, which can be consulted when setting up your payment.

3.3.        We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

3.4.        It is important for you to protect against unauthorised access to your data our system. You should take all reasonable steps in this regard, such as signing off when you finish using a shared computer.

 

4. Contacting Us About Data and Privacy

4.1.        If you have any queries about the data we hold for you, wish to update that data, delete it, or modify the way we communicate with you, please email us on: care@renewalsdesk.com

4.2.        If you have any concerns about the way we are handling your data, wish to make a complaint, or have any queries about this Notice or our Privacy Policy, please email us on: data@renewalsdesk.com

 

5. Cookies

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your computer. These are called ‘cookies’.

These cookies cannot be used to identify you personally and are used to improve services for you, for example through:

–  Letting you navigate between pages efficiently

–  Enabling a service to recognise your computer so you don’t have to give the same information during one task

–  Recognising that you have already given a username and password so you don’t need to enter it for every web page requested

–  Measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.

Visit www.google.co.uk/goodtoknow/data-on-the-web/cookies for a video about cookies.

Users typically have the opportunity to set their browser to accept all or some cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these options, of course, means that personalised services cannot be provided and the user may not be able to take full advantage of all of a website’s features. Refer to your browser’s Help section for specific guidance on how it allows you to manage cookies and how you may delete cookies you wish to remove from your computer.

Multiple cookies may be found in a single file depending on which browser you use.

The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide, as follows:

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like accessing secure areas , maintaining security or billing, cannot be provided.

Cookie Description
388f28ddb9 These cookies allow you to use the secure password-protected RenewalsDesk service.
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fc0095f676
JSESSIONID
clientauthtoken

 

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Cookie Description
_ga Google Analytics uses first party cookies, primarily used to track visits to any site that uses Google analytics. They record the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device.

 

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as a live chat session. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

Cookie Description

 

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.

The list below shows the cookies that we use, other than those that are strictly necessary to this service. If you have any queries about these, or would like more information, please contact our Data Protection Manager at RenewalsDesk Ltd, 1A Hillgate Place, London, SW12 9ER, UK, or email us at care@renewalsdesk.com.

Cookie Description
_dc This Google cookie uses first party cookies, primarily used to track visits to any site that uses Google analytics. They record the number of visits made from your device, the time of the first visit, the previous visit, and the current visit. This cookie does not contain any personal information other than the IP address of your device.

 

By using this website and associated subdomains or the logged-in service, you agree that we can place these types of cookies on your device.