Frequently Asked Questions
Find answers to any questions you and your company have on the service here. Or visit the Customer Care page for more support options.
ContentsAre there discounts for multiple renewals?
Can I track my renewal order?
Do we have to make international transfers?
How are patent renewals processed?
How do I reset my password?
How do we make a cancellation?
How do we pay?
How do we save money?
How does RenewalsDesk help ensure my data is correct?
How does RenewalsDesk help me remember to renew?
How is our data secured?
Is there a minimum number of patents?
What are my Customer Service options?
What are the costs?
What if the renewal rules change?
What if we miss the payment deadline?
What types of patent can we renew?
Why do patents need renewing?
Will we receive official Patent Office receipts?
Are there discounts for multiple renewals?The prices listed on the website are for individual renewals. Bulk pricing is available.
Individual PricingFor small numbers of patents, RenewalsDesk operates open book pricing at affordable levels for individuals and small companies. View the current prices on the pricing page. Note that prices listed on the website refer to the processing fee charged by RenewalsDesk. They exclude the renewal fee payable to the patent office. You can view the renewal fees for each country in the Knowledge Base. They also exclude VAT.
Bulk PricingDiscounts are available for large numbers of patents. For further information, please email firstname.lastname@example.org.
Can I track my renewal order?You will be kept up to date on your renewal by email. You can log into your account to check the real-time status at any time.
RenewalsDesk ReceiptsYou will receive an email receipt for each renewal order made in your account.
Order HistoryIn your RenewalsDesk Account, you can view your Order History, which includes a breakdown of each included renewal and it’s current status. You can also view all additional orders you have made, such as those for manual data retrieval.
Order CompletionWhen your order is completed with the patent offices, your renewal will be confirmed, and where possible, you will be given access to the official patent office receipt.
Do we have to make international transfers?You have no foreign exchange worries.
Pay in British PoundsAlthough patent renewal fees are charged by patent offices all over the world in their local currency, RenewalsDesk handles all of the international transfers so you only pay in pounds.
Real-Time Exchange RatesRenewalsDesk uses real market exchange rates to quote the patent office fee you pay in pounds. If you want to play the market, try coming back on another day to make your renewal to save a few pennies! Just as long as you don’t miss making your renewal. We have noticed other companies padding the patent office fee they quote in pounds with huge hidden costs (in the worst case, nearly £2000). RenewalsDesk does not hide any markup in the quoted patent office fees. It simply includes the fee, converted at the rate we expect to be able to buy the currency, and any forex fees we will incur (passed on at cost).
How are patent renewals processed?Once you have set up payments on your account, the standard process is for patents to be renewed automatically. You have options to ignore renewals or prompt renewal on patents that were added (or un-ignored) after the payment deadline. Once a renewal order is placed, the following process occurs.
Debiting your AccountThrough the Self-Service tool, you must set up a debit pre-authorisation from your company bank account. When a renewal is upcoming, your account will be debited in advance of the renewal date to give time for the renewal to be processed by RenewalsDesk, the patent office and any other agents required. You can see the estimated total renewal cost and the approximate debit date at any time in you Self-Service account. You will receive an email reminder prior to any funds being debited from your account.
Processing the RenewalWhen your payment clears, the RenewalsDesk team will begin to process your renewal. Depending on the circumstances of the patent, this can take from a few days to a few weeks or months. The process can involve the completion and submission of official renewal forms, making overseas payments as required by the patent office, and liaising with foreign patent agents who are local to the patent office (where the patent offices requires this). You can track the progress of the renewal in your account Order History. You will receive email confirmation when renewal is complete. You will be able to download a receipt from RenewalsDesk, and any official receipt the patent office issues on completion of the renewal.
Keeping your Patents SafeRenewalsDesk uses secure processes to ensure that your patents are renewed on time. A combination of automated processing and manual overview from a team experienced in internal process management and operations ensures that your patents are handled with care and attention.
How do I reset my password?Forgotten your password? Reset your Password on the Log In Screen here.
How do we make a cancellation?Cancelling patent renewals, payments and your RenewalsDesk account.
Future Automatic RenewalsYou can request to ignore future renewals on a particular patent in your RenewalsDesk Account. You will be reminded by email that you have ignored this patent. You can choose to reactivate renewal of patents previously ignored as long as they are still in force.
PaymentsYou will be notified by email before any payment is debited from your account. For a short period after notification (and before debiting), you are able to cancel this payment.
Paid OrdersOnce an order for patent renewal has been placed and monies debited, you cannot cancel the order.
Direct Debit AuthorisationsYou can cancel the Direct Debit Authorisation associated with your RenewalsDesk Account at any time by logging into your Account.
Your RenewalsDesk AccountYou can cancel your RenewalsDesk Account at any time. Please be aware that RenewalsDesk will not make any new renewals on your behalf or issue any new reminder notices. Any renewals already in progress (i.e. where payment has been requested) will be carried out (assuming that payment is made successfully). As you will no longer be able to log in to your Account, it will be your responsibility to contact RenewalsDesk to request updates on in-progress renewals.
Account ReinstatementPlease email email@example.com to request account reinstatement.
How do we pay?
Automated Direct DebitsTo make renewal payments, you need to create a Direct Debit authorisation. This is easy to do when logged into your RenewalsDesk account. RenewalsDesk partners with the secure Direct Debit gateway, GoCardless. You will be asked to create a GoCardless account. This is so that you can continue to manage your Direct Debit at a later date. It is separate from your RenewalsDesk account. You can find out more about GoCardless here.
When will payments be taken?Regular payments will be taken a number of weeks in advance of the end of the patent renewal window. This is to allow sufficient time for payment processing and renewals processing. You can see the approximate debit date in your Self-service account, by going to the Manage Patent option on the patent in question. You will also be notified by email before all planned debits to your account. It is possible to expedite renewals after this normal debit date for an additional fee. In this case, a one off payment is required via your authorised Direct Debit.
Multiple SignatoriesIf your business bank account requires more than one signatory, you will need to print and sign the multiple signatory form provided in the Direct Debit set-up procedure. Further instructions are provided with the form.
Cancelling Direct DebitsAs with all Direct Debits, you and your company remain in control. You can cancel the authorisation to RenewalsDesk at any time from your RenewalsDesk Account.
How do we save money?RenewalsDesk is focused on keeping patent renewal costs as low as possible. We do this in three ways:
1. Streamlined Service for Standard PatentsThe Self-Service tool handles only mainstream patent types. We keep costs down by standardising the process to match the vast majority of patents you have. The online patent renewal service does not handle every single patent type that exists globally - and this is an advantage to you cost-wise.
2. No Hidden FeesUnlike some competitors, RenewalsDesk does not pad prices and does not hide markups in foreign exchange rates. You can see the native currency components of all fees to have confidence that you're not being overcharged - you only pay for what it costs us to make the currency transfer.
3. Pricing Based on Costs, not ConventionRenewalsDesk does not subscribe to the traditional pricing model of charging you more for each subsequent renewal throughout a patent's lifetime - renewal fees only increase over the patent's lifetime where our costs increase. You can read more here.
How does RenewalsDesk help ensure my data is correct?
Data VerificationWhere possible, when a patent is entered onto the RenewalsDesk system, the patent's details will be automatically retrieved from the data held at the patent office. If instant data retrieval is not possible, you can request manual data retrieval by RenewalsDesk. Even if you make a wholly manual entry, a renewal will not be processed without checks made against the actual patent data held by the patent office - all data is then re-verified for up-to-date accurate information at the point of renewal.
How does RenewalsDesk help me remember to renew?Safeguards against missing a renewal.
Email Reminder ServiceRenewalsDesk will send you a reminder email to the email address that your RenewalsDesk Account is registered. If you have not yet set up Direct Debit on your Account, the reminder will be sent in advance to give you time to create a Direct Debit authorisation in your Account If you have previously marked a patent to be ignored, you will receive an email confirming that this patent will not be renewed. If you have an active Direct Debit authorisation, you will receive an alert when the next payment is planned, so you know that your renewal is underway.
Emergency ContactWe also ask for an emergency contact phone number so that we have another option for contacting you in the event of a renewal becoming late.
Auto-RenewalsThe best way to ensure that you never miss a renewal is to set patents to Auto-Renewing in your Self-Service account. They will then be renewed automatically each year until you decide to stop.
How is our data secured?Technical information about the online patent renewal service.
Cloud-based AccessRenewalsDesk is an online patent renewal service. You do not need to host the RenewalsDesk software on your in-house servers.
SecurityPatent data on RenewalsDesk is secured by Thawte SSL, a respected provider of security certificates. Your password is held securely in an encrypted format.
UptimeRenewalsDesk has an historic uptime record of 0.995% including maintenance periods. Maintenance periods are, except in emergency circumstances, confided to non-working hours. RenewalsDesk monitors the service responsiveness and speed: the service has an historic ApDex score of 0.99+ (out of 1). This is considered Excellent.
Is there a minimum number of patents?We know that a lot of patent renewal services are only interested in your business if you've got a certain number of patents. This makes it hard for companies with only a few patents to take control of patent renewals and to get a good deal.
Designed to be AccessibleYou can open a Self-Service account with any number of patents. Pricing is also design to start at great rates for small numbers of renewals - no premium is charged for small accounts - so it's economical to renew whether your company has just one patent or many.
What are my Customer Service options?You can get support in two ways. First, check the Knowledge Base to see if your question can be answered there. If you cannot find the answer, get in touch with us. View the full list of customer care options here.
What are the costs?The current pricing policy is outlined below.
Free FeaturesThere is no cost to setting up or running RenewalsDesk: No setup fee, no monthly fee and no retainer fee for using the service. A number of other features are also free of charge. There is no charge for:
- Creating a RenewalsDesk account for you or your employees
- Holding a RenewalsDesk for any period of time
- Regular email reminders of upcoming renewals
- Patent data retrieval for countries where automatic data services are available
Renewal PricingThe Pricing page outlines the basic pricing. It's a simple per-renewal fee that varies by country and, in a small number of cases, by the year of renewal. Bulk pricing is available for large numbers of patents. The renewals price includes:
- Verification of your entered patent data against official databases
- Transmission of the official renewal fee and any penalty late fees to the patent office
- Foreign currency exchange where appropriate
- Foreign agent interface where necessary
- Completion of all required documents
- Order tracking and follow up